Frequently Asked Questions

  • Our brand is all about creativity and personalization. We strive to offer unique, high-quality products that reflect our customers' individuality and style.

  • Our commitment to quality and customer satisfaction sets us apart. We offer a wide range of customization options, professional design assistance, and a seamless ordering process to ensure an
    exceptional experience.

  • Absolutely! Our talented design team is ready to help bring your vision to life. Whether you have a rough idea or need a complete design, we're here to assist you.

  • We guarantee that our customers will be satisfied with the quality of our products and services. If any issues arise, our team is dedicated to finding a solution that meets your needs.

  • We offer a wide variety of products that can be customized, including t-shirts, mugs, tote bags, phone cases, and more. If you're looking for something specific, feel free to ask!

  • You can upload your design directly through our website during the ordering process. We accept most image file types, such as JPEG, PNG, and PDF. If you have any issues, our support team is here to assist you.

  • Yes, we provide a digital mock-up of your design on the selected product so you can see what it will look like before confirming your order.

  • Our standard turnaround time is 5-7 business days. However, this may vary depending on the complexity of the design and the quantity ordered. Expedited options are available at checkout.

  • Yes, we offer discounts on bulk orders. For larger quantities, please contact our sales team for a personalized quote.

  • Customer satisfaction is our top priority. If you're not happy with your purchase, please contact us within 5 business days of receiving your product, and we'll work with you to resolve the issue, whether it’s a replacement or a refund.

  • We accept payments through Squarespace, which processes major credit and debit cards; however, we can accommodate alternative payment arrangements on a case-by-case basis. We also offer invoicing that allows you to pay using other payment methods as needed.

  • We provide care instructions with each product to ensure longevity and durability. Generally, we recommend washing clothing items inside out in cold water and avoiding high heat when drying. We also generally recommend handwashing drinkware to ensure vibrancy lasts.

  • we are available 24/7. our preferred methods of communication is through our contact forms or sending direct e-mails to icbb.creations.info@gmail.com